When sending a text message or Email to a patient, staff members must consider the following:
Consent
Confidentiality
Child/age of the recipient
Content
At Improving Health, consent to communicate via text message or Email is gained from each patient by means of registration paperwork or by utilising the consent form 

---

Privacy Protection

Information submitted through secure forms is used only for the purposes of processing your request. We may be in touch with you in relation to the information submitted.

All Information submitted through secure forms is secured with a private key and is accessed over a secure connection by nominated staff. We have a strict confidentiality policy.

This information is not shared with any third party organisations.

This information is retained for up to 28 days.

Learn more about our Privacy Policy and Terms of Use. Should you have any concerns about sending your personal details using the web, please use one of the alternative methods offered by our organisation.

---