I H Medical welcomes compliments, comments and complaints from anyone who uses our services.
As a Practice we are committed to listening to patients, relatives, carers and other visitors to the Practice and always willing to learn from user’s experience of our services.
Were appropriate we will act on any comments received and we will use your feedback to develop and improve our services.
We know that sometimes things can go wrong. Should you wish to complain about any aspect of our services please:
- Ask to speak to the Practice Manager who is available on Monday, Tuesday, Thursday and Friday am. If the Practice Manager is not available please leave contact details (email m92015wolverhampton@nhs.net or telephone) and the Practice Manager will contact you within 3 days; or
- Submit a written complaint setting out full details of the matters that concern you.
A copy of the Practice Complaint’s Policy is available at the Practice Reception Desk.
Patient Complaint Form (PDF, 160KB)
Advocacy Support
PALS can be contacted on 01902 695362
AGE UK can be contacted on 0800 055 6112
WHACS can be contacted on 0800 161 5600
Other advocates and links can be found on PHSO webpage
Further action
if you are dissatisfied with any outcome of your complaint you can ecalate this to
Parliamentary Haelth Service Ombudsman at either
Millbank Tower, Milbank,London,SW1 4QP
or
Citygate,Mosley Street, Manchester, M2 3HQ tel 0345 015 4033
www.ombudsman.org.uk